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Shipping information

Most frequently asked questions about Shipping and delivery.

What if I am not at home when my shipment is delivered?

The delivery service usually requires your signature as proof of delivery. If you are not at home, the driver will either leave a note or try to contact you by telephone to agree an alternative delivery time. Or you may need to call the company directly to arrange this. If you fail to contact them, your package will be returned to the pharmacy after a few days. Courier services may charge an additional shipping fee for resending the order.

When can I expect my order?

Orders that are placed and paid are forwarded to one of our affiliated doctors the same day. Upon receipt of your request, the doctor will endeavour to review your order as quickly as possible. If approved, a prescription is directly issued and sent to a partner pharmacy for dispense and dispatch. Once your payment is received, you can expect your order to be shipped within one to three business days.

How will my order be sent?

All orders are discreetly packaged and shipped from within Europe. The courier usually asks for a signature upon delivery to confirm receipt but this is not obligatory. Your order will be packed in neutral packaging to maintain your privacy.

What are the shipping costs?

Shipping fee on all orders is €5-10. All orders over €200 qualify for a free shipping.

What Locations do you deliver to?

The pharmacies we work with deliver to almost all countries in Europe.

What are the average delivery times?

  • Austria — delivered in 3-5 working days
  • Belgium — delivered in 3-6 working days
  • Germany — delivered in 3-5 working days
  • Luxembourg — delivered in 3-6 working days
  • Netherlands — delivered in 3-5 working days
  • Poland — delivered in 2-3 working days
  • Switzerland — (Delivery temporarily unavailable)
  • Other countries — delivered in 3-7 working days

Do you deliver to USA, Canada or South America?

No, we do not deliver in these countries.

Does possess an EU label for online pharmacies?

No, is not an online pharmacy and has therefore no EU label. The pharmacies we work with have this label or are eligible for it.